Social Worker/Case Manager: CCS Youth Service Facilitator

Job Summary

Facilitates the coordination of mental health services, including intake, assessment, case management, and direct services, to children and youth who have mental health and substance use issues (when co-occurring) in the Comprehensive Community Services (CCS) program.   This position also provides case management through the Children’s Long Term Support Program (CLTS) to children who are diagnosed with physical, emotional, or cognitive disabilities.

*This position may be eligible for a hybrid schedule to telework up to 3 days a week after successful completion of an initial employment period.

Essential Duties

Screens and evaluates individuals to determine appropriate services based on individual consumer needs.
 
 Engages consumers in recovery-based process.
 
 Develops and implements service plans that provide for appropriate mental health/co-occurring services to consumers and their families, where necessary.
 
 Provides primary case management for assigned consumers, including assessment, treatment planning, monitoring, and evaluation.
 
Assures the application of client rights, grievance and dispute resolution processes and procedures.
 
Completes authorizations for purchase of service and obtains supervisory approval in line with service plans.
 
Monitors contracted services to assure high quality and the appropriate extent of services provided.
 
Assists families with transition to adulthood process and connecting them to resources related to needs.
 
Completes and maintains accurate and timely documentation according to applicable requirements, codes, contracts, and policies.

 Maintains the confidential nature of consumer and business information.
   
 Complies with all local, state, and federal laws governing consumers and the rendering of services.
 
 Provides consultation to staff of other human service departments and agencies.
 
 Attends in-service meetings and outside agency training sessions.
 
 NON-ESSENTIAL DUTIES:
Performs related functions as assigned.

 MATERIALS AND EQUIPMENT USED: 
General office equipment
Computer

Minimum Qualifications Required

Education and Experience:
Bachelor's degree in social work or related human service field. 
 
At least one year experience working in mental health preferred.   
 
Experience working with children, youth, and families preferred. 
 
Licenses and Certifications:
Valid Wisconsin Driver's License
State Social Worker Certification preferred.
Newly hired staff must complete, and pass DHS approved Waiver Basics online training course and Mandated Reporter Online Training as well as becoming a certified Wisconsin Children’s Functional Screener.

Knowledge, Skills & Abilities

Knowledge of case management principles and methods, family dynamics, human development, and behavior.
 
Knowledge of social work assessment principles and techniques.

 Knowledge of community resources and utilization.
   
 Ability to assess problem situations, specifically in the area of mental health, and determine the need for services.

Knowledge of client rights, grievance and dispute resolution processes and procedures.
 
Knowledge of state and federal laws, codes, procedures, and policies pertaining to Medicaid and Wisconsin Long-Term Care program delivery.
 
Knowledge of community resources.
 
Knowledge of needs and dynamics of those with all types of disabilities.
 
Ability to establish priorities for service coordination and to consider alternative treatment plans.
 
Ability to use receive and provide feedback.
 
Ability to be decisive and to make sound decisions under the pressure of urgent situations.
 
Ability to plan and organize work to meet deadlines and to make effective use of time.
 
Ability to establish and maintain positive relationships with consumers and their family members, staff,
contracted providers, and the public. 
 
Ability to communicate effectively both orally and in writing.
 
Ability to work the required hours of the position, which is 37.5 hours weekly, with core hours being 8:00am-4:30pm.

PHYSICAL DEMANDS:
 
Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.
 
Intermittent standing, walking, and sitting; occasional driving.
 
Field work requiring face to face and collateral contacts located in home and community-based settings. 
 
Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.
 
Occasional bending, twisting, squatting, climbing, reaching, and grappling.
 
Distinguishing sounds at various frequencies and volumes.
 
Distinguishing people or objects at varied distances under a variety of light conditions.