Patient Navigator II

Program Description: The Division of Gastroenterology at the Icahn School of Medicine at Mount Sinai is looking for a Patient Navigator II. The Patient Navigator II is an experienced Patient Navigator who has served as a Patient Navigator and is ready for the next step. The Patient Navigator II oversees a caseload of patients and acts as the primary liaison between the patient, scheduling and helping complete their colonoscopy. The Patient Navigator II can also work as a lead Patient Navigator, which is a liaison between less experienced Patient Navigators and management. In this role, you are responsible for implementing the comprehensive care plan to each patient as determined upon enrollment in the program.  The Patient Navigator II ensures that the patient adheres to the established plan of care. As a Program, our work is focused on helping to reduce health disparities and ensure anyone and everyone can have access to the care they need. As an integral part of our colorectal cancer screening program, we are seeking a Patient Navigator II to join our team to assist patients in completing their colorectal cancer screening and mentor less experienced Patient Navigators. 

Primary Responsibilities:

• Schedule and navigate direct access colonoscopies that are referred to The CHOICE Program
  • Contact patients to schedule colonoscopy procedures in accordance with our policies and procedures 
  • Works to establish a relationship with the each patient and opens up a line of communication. 
  • Confirms with each patient that they are willing and committed to completing a colonoscopy.
  • Addresses and answers any questions/concerns/issues from patients and less experienced Patient Navigators
  • Schedule the procedure and provides patients with instructions on preparation for procedure, need for transportation and escort
  • Provide ongoing navigation – this may include but is not limited to reminder phone calls, text messaging, preparation calls and the hospital system’s policies and procedures. This may entail numerous phone calls
  • Track all encounters in the CHOICE tracking database Compass Rose  
  • Assist with scheduling and navigating GI Fellows Clinic patients, in person and remotely
  • May perform duty as liaison between Patient Navigator staff and Management in addressing patient concerns
  • May participate and offer input into the Performance Appraisal process with Management.
  • Trains and mentors less experienced Patient Navigators and discusses issues of concern with management 
  • May be asked to participate in data projects to help advance the goals of the program
  • As a lead Navigator, may be asked to cover in case of the managers absence

• Requirements
  • Flexible work schedule – will need to work at least 2 evenings and some Saturdays
  • Experience as a Patient Navigator or similar position
  • Experience with Excel and other computer software
  • Experience with EMR systems, preferably EPIC
  • BA degree or 3 years relevant experience 
  • Excellent communication and telephone skills
• Preferred
  • Bilingual in Spanish