Entry Level Support Specialist

Springfield, MO, US, 65899

Support Specialist

American National is seeking an agile, collaborative and engaged Support Specialist to play a pivotal role in the success of our P&C Claims Recovery Unit.  Requiring limited supervision, you will ensure subrogation demands are compiled and transmitted, then ultimately apply recovered funds appropriately.  Please note this is an in-office position in Springfield, MO.

What Will You Do?

You will perform integral duties that directly impact the successful claims subrogation and recovery efforts for the Company’s property and casualty lines of business, including:
•    efficiently and accurately compiling and transmitting subrogation demands to other carriers,
•    receiving recovery payments from various sources and allocating payments to the appropriate claims,
•    researching questionable recoveries, which may include working with other business areas to appropriately identify how funds should be applied,
•    collaborating with Subrogation Representatives and leadership on continued development of efficient workflows and process improvements, 
•    processing the Subrogation Department’s incoming mail,
•    ensuring the Subrogation Department’s supplies are maintained and ordered as necessary, and
•    performing other related duties and responsibilities as requested by leadership.

Required Skills

•    One year work experience in a customer-oriented business setting, managing multiple tasks, adhering to deadlines, utilizing available resources, and accomplishing goals
•    Positive disposition with the ability to work successfully in a team environment and problem solve
•    High attention to detail and follow-up with effective oral and written communication
•    Passion to provide the highest quality service to internal customers and take ownership of job performance
•    Aptitude to navigate various computer programs simultaneously (i.e., Microsoft Office applications and internal claims system)
•    Technical skills, including typing, data entry, and experience with Microsoft Excel
•    Ability to learn and retain information quickly
•    Desire to gain or expand upon current insurance knowledge

Preferred Skills

•    Associate Degree or some college
•    Knowledge of property and casualty insurance

Please note a different job level may be considered based on the skills and experience of the selected candidate.
 

American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays.   We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.  With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.  We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.  Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram

American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.