Interpreter Coordinator Remote Job - All Shifts Open
Must live in Florida, Georgia, California, Connecticut, New York, or New Jersey.
About the role:
Under the direction of the Manager of Sign or Foreign Language Services, the Interpreter Coordinator performs a variety of duties, both administrative and clerical. This fully remote position requires planning, organization, attention to detail, and distributing incoming assignments received daily via Interpreter Intelligence to appropriate interpreter personnel while providing excellent customer service via telephone and email to our customers.
Responsibilities
- Process interpretation requests placed over the phone or via email
- Assign an interpreter to all open In-Person and Video jobs:
- In-Person assignments: map distance between locations to ensure adequate traveltime is provided to interpreter between assignments
- Video assignments: give to Accurate Communication staff first, then use the preferred interpreters
- Keep workers updated on the status of their request, and if necessary, offer alternate times to ensure jobs are covered and interpreter use is maximized
- Stay up to date with incoming and dispatch emails, text messages, and respond accordingly and as needed
Assist workers and interpreters having issues connecting to VRI sessions when needed
- Ensure assignments are closed daily
- Use sound judgment in assignments to prevent overuse syndrome in interpreters
- Communicate with leadership on any critical matters regarding clients and interpreting assignments to ensure sustainable and effective service provision
- Maintains strict consumer confidentiality and the utmost professional standards
- Be accountable for 100% quality control
- Assist with other duties as assigned and additional duties as required.
Candidate requirements
- 2-4 years’ experience coordinating interpreters or large staff or related field experience
- Bilingual
- Excellent communication, organizational, interpersonal, and problem-solving skills
- Attention to detail and follow-through skills
- Ability to work independently in a fast-paced environment
- Knowledgeable of interpreter code of ethics preferred
- Possess strong computer/technical skills, including working knowledge of Microsoft Office
- High school diploma or GED required; associate degree preferred
- Can pass a criminal background check and drug test
- Documentation of legal eligibility to work in the USA
Working Conditions
- Mental Demands/ Physical Demands/Environmental Factors
- Maintain emotional control under stressful situations
- Work with multiple deadlines and frequent interruptions
- Extended period of sitting and/or standing