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Care Coordinator – Refugee Specific

Lutheran Social Services of WI & Upper MI is currently seeking a Care Coordinator to join our team with our Refugee Resettlement program limited term for an 8 week assignment.. Under direction, the Care Coordinator performs work involving the assessment, service planning, and implementation of core services and on-going case management for assigned individuals. Bilingual in a refugee language is preferred ; Swahili , Rohingya , Dari preferred.

The position will require some evening and weekend hours. 

At Lutheran Social Services of WI and Upper MI, the health and safety of our colleagues and clients is our top priority! LSS is regularly reviewing OSHA and CDC recommendations and guidelines to stay abreast of the ever changing Covid-19 pandemic. LSS employees may be required to mask regardless of vaccination status when indoors and in the presence of clients or colleagues Covid-19 community levels. Employees are expected to adhere to agency protocols.

Examples of services Expected may include (These are examples, not all inclusive, and all services may not be provided by an individual employee.):
  • Assessment of functional abilities
  • Care/Service planning
  • Care/Service facilitation
  • Core Services provision
DIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services):
  • Promote client independence and growth, consistent with the service plan and Core Services guidelines.
  • Provide services using a trauma-informed and person and/or family-centered model.
  • Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency.
  • Accurately complete time reporting.
Essential Duties and responsibilities:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
  • Assess client’s needs utilizing the required assessment tool(s) (e.g. functional screen, biodata). Re-assess, as needed, and at least annually. Information to complete the assessment is gained via interviews, collateral contacts and prior records.
  • Working alongside the client, their family, his/her supports, and other service providers, develop and implement a comprehensive and individualized service plan.
  • When required by the program/service, coordinate and authorize services according to the service plan.
  • Provide services to assigned clients in alignment with Core Services or the service plan.
  • Organize and plan work effectively.
  • Apply knowledge of community resources.
  • Apply knowledge of casework principles and methods.
  • Apply working knowledge of human behavior, dynamics of groups, interpersonal relations, and social interactions.
  • Apply working knowledge of social problems and their effects on individuals.
  • Work collaboratively with clients, service teams, and clinical supervisor to determine interventions.
  • Communicate effectively with team members and providers. When authorizing services, articulate the expectations of the service.
  • Establish and maintain effective and collaborative working relationships.
  • Complete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards.
  • Maintain client records.
  • Make recommendations within the client team and scope of practice.
  • Testify at legal proceedings as required by law and/or role.
  • Coordinate and facilitate person and/or family-centered team meetings.
  • When supervision is a program requirement, actively engage in the clinical supervision process.
  • Attend and participate in staff development programs, including in-service training, staff meetings, and professional seminars.
  • Within your scope of practice, provide consultation to peers.
  • Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments. Work directly with Program Supervisor or Manager to set expectations for scheduling clients. Schedule is based on client need.
  • Understand productivity expectations. Meet or exceed the standards that have been established for the role and the program.
  • Perform other duties and special projects as required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High School diploma or equivalent is required. 
  • A bachelor’s degree in social work, sociology, psychology, or a closely related field, OR three (3) years of related experience working with refugee resettlement and immigration programs is strongly preferred.
The incumbent of this position must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.
  • Ability to read, write, analyze and interpret to complete required documentation by established timeframes.
  • Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided.
  • Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support.
  • Fluency in English, verbal and written.
  • Ability to communicate in refugee language(s) preferred.

  • Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.
  • Ability to utilize efficiently an electronic health record(s) for documentation of direct services.
  • Must be able to work on computer and utilize computer applications and programs to effectively complete the job.
  • Ability to work within a variety of ever-changing software packages and computer systems.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to frequently bend/stoop, crouch, climb stairs and kneel. This position will require the ability to access a variety of locations in the community.  
The employee must react appropriately in times of crisis that may include verbal aggression.
The incumbent of this position works in a community environment (home, office, community, etc.). The incumbent will also be exposed to outdoor conditions when traveling on company business.
The noise level in the work environment is usually moderate. 
TRAVEL: Daily travel may be required. Some overnight travel may be required.
LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.