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Child Support Modernization Project Lead

The Wisconsin Department of Children and Families (DCF), Division of Family and Economic Security, Bureau of Child Support is currently recruiting to fill a Child Support Modernization Project Lead position in Madison, WI. DCF offers great benefits, personal growth opportunities and work-life balance as a State of Wisconsin employee; and the intrinsic reward associated with serving the children and families of Wisconsin.

Come see why DCF is such a great place to work!

DCF is committed to the important work of helping children, youth and families become safer, more secure and progress down the road to true independence. For more information about DCF, visit our website at

This position will have management and oversight responsibilities for the Child Support Modernization (CSM) project. The position will be responsible for all aspects of the project to modernize child support business processes and information system changes to support the modernized business processes. This includes, but is not limited to planning, communication, change management, contract management, training, budgeting, federal certification and implementation. This position will coordinate the efforts of the Project Manager, Business Analyst and other members of the Project Leadership Team. This position is responsible for working collaboratively with staff in the Bureaus of Child Support and Information Technology Services, local county and tribal child support agency directors and staff and other key stakeholders of the child support program. This position is a member of the Bureau of Child Support’s Management team and is the principal advisor to the Bureau Director on matters relating to the Child Support Modernization project.

The Bureau of Child Support administers Wisconsin’s child support enforcement program. The Bureau's primary responsibilities include: (a) developing and administering the state Title IV-D plan; (b) monitoring the activities of local agencies to ensure compliance with state and federal law and policies; (c) providing technical assistance, training, and written instructions for county child support agencies; (d) collecting and disbursing child support payments; (e) operating the state parent locator service and a central registry to expedite processing of interstate cases; (f) coordinating intercept programs, property liens, and license suspensions for failure to pay child support; (g) operating a financial record matching program; (h) developing and maintaining a statewide automated child support data system; (i) operating a state directory of new hires in conjunction with the Unemployment Insurance Division in the Department of Workforce Development (DWD); (j) approving reimbursement payments for allowable costs, distributing incentive payments, and establishing fees for non-Wisconsin Works (W-2) child support services; (k) maintaining statewide records of collections and disbursements and providing reports to OCSE; (l) publicizing the availability of child support services; and (m) maintaining the child support lien docket. Child support agencies in Wisconsin collected $933 million in child support in 2018 and established paternity for 23,714 children.

Please address the following in your cover letter and/or resume:

Minimally qualified applicants will have:
  • Experience working as a project manager or leader (on a large-scale automation project, etc.)

  • Experience working with business process redesign and/or continuous quality improvement

  • Experience engaging and/or communicating with various stakeholders
Well-qualified applicants will have:
  • Experience working with an automated system modernization project

  • Experience working with the child support program

  • Experience leading a team without direct supervisory authority

  • Experience working with a request for proposal process (RFP) (procuring contractors, etc.)

  • Experience working with organizational change management